If you have a query about your order, or an issue with the models that have been delivered to you, we recommend that you telephone us for an immediate response:
Calling from the United Kingdom: 0115 900 4995
Calling from the United States, or Canada: 011 44 115 900 4995
Calling from Australia: 0011 44 115 900 4995
Calling from Europe and the rest of the world: 00 44 115 900 4995
Our Customer Service team are available between 09:30 and 18:00 GMT(Greenwich Mean Time), Monday to Friday and 09:30 to 17:00 GMT on Saturdays.
If you are calling from outside the UK, Continental Europe is one hour ahead of GMT. Pacific time is eight hours behind GMT so you can call us from 01:30 - 10:00. Eastern Standard Time is 5 hours behind.
You can also contact us by fax on:
0115 900 4882 from the UK
011 44 115 900 4882 from the United States and Canada
00 44 115 900 4882 from much of Europe.
All queries about existing orders, rules, and general enquiries can be emailed to email@example.com, and for non-UK Games Day or event reservations send us an email with the event title (eg Games Day Spain Reservation), your name, and a list of the items you would like to reserve at the event.
When making a query about an order please have as much information
available as possible - ideally the billing details for the order (including the name
and address of the cardholder) as well as any alternate delivery
details. If your order was placed online then we would also appreciate
the order number which can be found in the Orders section of 'My