To help us continually offer you the best experience on forgeworld.co.uk and help us manage the site, we and carefully selected third parties will store some information on your computer using cookies. Only by allowing us to store cookies on your computer can you browse the website and see the entire range of our great products. To find out more about what cookies are, the type this site uses and how to delete them, please read our privacy notice.

Australia Frequently Asked Questions

I live in Australia. How can I buy Forge World models?

Forge World specialise in sending mail orders all over the world. No matter where you live, Forge World will almost certainly have sent mail orders to that part of the world before. Forge World send mail orders to Australia every single day.

You can buy Forge World models in several different ways. You can use our online store, our English language telephone line, fax your order to us or send it in via post. Below you will find details of how to place an order using each of the methods.



How can I place a Forge World mail order?

1) Use the secure Forge World online store .

2) By telephone on our English language mail order line. Our phone line

is open between 9am and 6pm Monday to Friday UK time. The UK is 10 hours behind of Sydney, so when it is 4pm in Sydney it is 6am in the UK. The telephone number you must dial is 001144 115 900 4995. If you have problems, please contact your international operator for help and advice.

3) By fax using a copy of the order form from the back of the

catalogue. The fax number you must dial is 001144 115 900 4882. Again, if you have problems please contact your international operator.

4) By post using a copy of the order form from the back of this

catalogue addressed to Forge World, Games Workshop, Willow Road, Lenton, Nottingham, NG7 2WS, UK.



How can I pay for my order?

Payment can be made by:

Credit card. (We can currently accept VISA or MasterCard. Sorry, we do not accept American Express.) Debit Card. (We can currently accept Maestro, Solo, Delta and Electron.) All credit and debit card orders will be charged in £ Sterling at the £ Sterling price which will be converted to your own currency on your card statement by your card company.

The Euro EUR and US$ prices in this catalogue are shown for customers wishing to pay by Cheque or Money Order in those currencies. For an example of a current exchange rate visit www.xe.com or contact your card company. Please note this exchange rate may not be the one being used by your card company but should give you a good indication as to what you will pay.

Personal Cheque or International Postal Money Order made payable to 'Games Workshop Ltd'

in Euros EUR, £ Sterling or US$.

For orders over £300/EUR450 we can arrange to take payment by bank transfer.

Note that there may be an additional charge for this. Please telephone or email us at forgeworld@gwplc.com for details. We regret that we cannot accept payment for orders by cash on delivery or by any other method of payment not redeemable in the UK.

PLEASE DO NOT SEND CASH!



How will my order be shipped? And when will it arrive?

Normal mail orders being shipped to Australia are shipped by First Class Airmail.

We will always ship your order to you as soon as possible, but if there is any unusual delay, due to very busy periods or an item being temporarily out of production, we will always try to let you know, so please give us a contact phone number or email address.

Orders should normally arrive with you in Australia about 7-14 days after we have sent it out to you.

If you think your order should have been delivered already we recommend you check with your local postal sorting office to see if it is being held there as most of the boxes we use will not fit through your letter box!

As a rule, please allow 28 days from date of order for delivery.



How much does shipping and handling cost? And can I pay extra to get faster delivery?

Forge World only charge 15% of the order value for shipping and handling to any non-UK address in the world! We can also offer an Express Delivery option with a shipping time of 2-5 days from dispatch to anywhere in the world. If you are interested in taking advantage of this service please tell us when you place your order, or choose the option from our online store.

Forge World Express Delivery is just an additional £15 per order on top of your normal shipping costs.



I have a question about my order.

If you have a question about your mail order please telephone our English language mail order line where we shall do our best to help you, or send us an email to forgeworld@gwplc.com Please note it may not be possible for us to answer emails straight away, but we will get back to you as soon as possible. When making a query about an order please let us have as much information as possible. We need to know how and when the order was placed, the family name, given name and address of the person who placed the order.

Even more useful to us is the Order Number and Account Number from the top right hand corner of the paper invoice from your order.