You can buy Forge World models in several different ways. You can use our online store, our English language telephone line, fax your order to us or send it in via post. Below you will find details of how to place an order using each of the methods.
1) Use the secure Forge World online store .
2) By telephone on our English language mail order line. Our phone line
is open between 9am and 6pm Monday to Friday and 9am to 5pm on Saturday . The telephone number you must dial is 0115 916 8177.
3) By fax using a copy of the order form from the back of the
catalogue. The fax number you must dial is 0115 900 4882.
4) By post using a copy of the order form from the back of the
catalogue addressed to Forge World, Games Workshop, Willow Road, Lenton, Nottingham, NG7 2WS, UK.
Payment can be made by:
Credit card. (We can currently accept VISA or MasterCard. Sorry, we do not accept American Express.) Debit Card. (We can currently accept Maestro, Solo, Delta and Electron.) All credit and debit card orders will be charged in £ Sterling
The Euro EUR and US$ prices in the printed catalogue are shown for customers wishing to pay by Cheque or Money Order in those currencies.
Personal Cheque or International Postal Money Order made payable to 'Games Workshop Ltd'
in Euros EUR, £ Sterling or US$.
For orders over £300/EUR450 we can arrange to take payment by bank transfer.
Note that there may be an additional charge for this. Please telephone or email us at email@example.com for details.
PLEASE DO NOT SEND CASH!
Standard mail orders sent within the UK are shipped by Royal Mail 1st Class Post. Forge World will always ship your order to you as soon as possible, but if there is any unusual delay due to very busy periods or an item being temporarily out of production, we will always try to let you know, so please provide us with a contact phone number. Orders sent within the UK should normally arrive about 2-3 working days after we have despatched them. If you think your order should have been delivered already we recommend you check with your local postal sorting office to see if it is being held there. As a rule, please allow 28 days from date of order for delivery.
Forge World charge 12% of the order value for shipping and handling to any UK address. We can also offer an Express Delivery option with a shipping time of 1-2 working days from dispatch. If you are interested in taking advantage of this service please tell us when you place your order, or choose the option from our online store.
Forge World Express Delivery is just an additional £12 per order on top of your normal shipping costs.
If you have a question about your mail order please telephone our English language mail order line where we shall do our best to help you, or send us an email to firstname.lastname@example.org Please note it may not be possible for us to answer emails straight away, but we will get back to you as soon as possible. When making a query about an order please let us have as much information as possible. We need to know how and when the order was placed, the family name, given name and address of the person who placed the order.
Even more useful to us is the Order Number and Account Number from the top right hand corner of the paper invoice from your order.