

Welcome
to the Forge
World Website
Here
you will find our range of highly detailed resin models from the worlds
of Warhammer and Warhammer 40,000. The models we produce currently include
large scale resin figures and busts, Imperial Armour vehicle and aircraft
kits, Battlefleet Gothic spaceships as well as terrain for Warhammer,
Warhammer 40,000, Warmaster and Epic 40,000.
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| I
live in Canada. How can I buy Forge World models? |
Forge World specialise in sending mail orders all over the world.
No matter where you live, Forge World will almost certainly have
sent mail orders to that part of the world before. Forge World send
mail orders to Canada every single day.
You can buy Forge World models in several different ways. You can
use our online store, our English language telephone line, fax your
order to us or send it in via post. Below you will find details
of how to place an order using each of the methods.
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| How
can I place a Forge World mail order? |
1) Use the secure Forge World online
store .
2) By telephone on our English language mail order line. Our phone
line
is open between 9am and 6pm Monday to Friday UK time. The UK is
5 hours ahead of EST, so when it is 4pm EST it is 9pm in the UK.
The telephone number you must dial is 0044 115 916 8177.
If you have problems, please contact your international operator
for help and advice.
3) By fax using a copy of the order form from the back of the
catalogue. The fax number you must dial is 0044 115 916
8044. Again, if you have problems please contact your international
operator.
4) By post using a copy of the order form from the back of this
catalogue addressed to Forge World, Games Workshop, Willow Road,
Lenton, Nottingham, NG7 2WS, UK.
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| How
can I pay for my order? |
Payment can be made by:
Credit card. (We can currently accept VISA or MasterCard. Sorry,
we do not accept American Express.) Debit Card. (We can currently
accept Maestro, Solo, Delta and Electron.) All credit and debit
card orders will be charged in £ Sterling at the £ Sterling
price which will be converted to your own currency on your card
statement by your card company.
The Euro EUR and US$ prices in this catalogue are shown for customers
wishing to pay by Cheque or Money Order in those currencies. For
an example of a current exchange rate visit www.xe.com
or contact your card company. Please note this exchange rate may
not be the one being used by your card company but should give you
a good indication as to what you will pay.
Personal Cheque or International Postal Money Order made payable
to 'Games Workshop Ltd'
in Euros EUR, £ Sterling or US$.
For orders over £300/EUR450 we can arrange to take payment
by bank transfer.
Note that there may be an additional charge for this. Please telephone
or email us at forgeworld@games-workshop.co.uk
for details. We regret that we cannot accept payment for orders
by cash on delivery or by any other method of payment not redeemable
in the UK.
PLEASE DO NOT SEND CASH!
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| How
will my order be shipped? And when will it arrive? |
Normal mail orders being shipped to Canada are shipped by Royal
Mail First Class Airmail.
We will always ship your order to you as soon as possible, but if
there is any unusual delay, due to very busy periods or an item
being temporarily out of production, we will always try to let you
know, so please give us a contact phone number or email address.
Orders should normally arrive with you in Canada about 7-14 days
after we have sent it out to you.
If you think your order should have been delivered already we recommend
you check with your local postal sorting office to see if it is
being held there as most of the boxes we use will not fit through
your letter box!
As a rule, please allow 28 days from date of order for delivery.
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| How
much does shipping and handling cost? And can I pay extra to get faster
delivery? |
Forge
World only charge 15% of the order value for shipping and handling
to any non-UK address in the world! We can also offer an Express
Delivery option with a shipping time of 2-5 days from dispatch to
anywhere in the world. If you are interested in taking advantage
of this service please tell us when you place your order, or choose
the option from our online store.
Forge World Express Delivery is just an additional £15 per
order on top of your normal shipping costs.
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| I
have a question about my order. |
If
you have a question about your mail order please telephone our English
language mail order line where we shall do our best to help you, or
send us an email to forgeworld@games-workshop.co.uk
Please note it may not be possible for us to answer emails straight
away, but we will get back to you as soon as possible. When making
a query about an order please let us have as much information as possible.
We need to know how and when the order was placed, the family name,
given name and address of the person who placed the order.
Even more useful to us is the Order Number and Account Number from
the top right hand corner of the paper invoice from your order.
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New
Stuff Online
Store Purchasing
Downloads FAQ
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Announcements
At
ForgeWorld we get lots of questions from people asking how to work with
resin models. Forge World's Dean Winson has put together an article on
the tools and procedures needed, here.
Orders
of £250.00 or more will be shipped by Express Delivery for the same
cost as standard
delivery
If
you need help. We are always happy to help you with your Forge World models.
We can offer advice on assembly techniques or painting enquiries. If you
have any queries or problems, don't hesitate to contact
us
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