How will my order be shipped and when will it arrive?
Forge World offers two delivery services, Standard delivery and Express delivery. Any order containing pre-order items will ship from the date advertised online and in our newsletters. For further information about pre-orders click here.
All Standard delivery orders are shipped with Royal Mail. From the date of despatch, Standard delivery orders are usually despatched within 72 hours and may take up to 5 working days to arrive within the mainland United Kingdom; UK overseas territories including the Falklands Islands may take longer depending on Customs and military transport times. Standard delivery orders may take up to 7 working days to arrive within mainland Europe, and up to 10 working days to arrive in all other international destinations including Norway and Sweden; again depending on Customs.
Express delivery orders will be despatched usually within 48 hours of being placed if everything is in stock. All Express delivery orders are shipped with UPS. From the date of despatch, Express delivery orders may take up to 2 working days to arrive within the mainland UK, up to 5 working days within mainland Europe and up to 7 working days for all other international destinations, depending on Customs.
How much does shipping and handling cost? Can I pay extra to get faster delivery?
Forge World charge an additional 12% of the order value for standard delivery and handling within the UK or 15% of the order value for standard delivery and handling to the Rest of the World. Our Standard delivery service is carried by Royal Mail.
We also offer an Express Delivery service, which is a fully tracked service carried by UPS. This is an additional £12 within the UK and an additional £18 to the Rest of the World. Please note this cost is on top of the price of standard shipping.
The total shipping cost for your order is previewed for you before you commit to your purchase. For any order totalling £250.00 or more you receive the option at checkout to select free, express shipping via UPS. This offer applies to any order to any country in the world.
Please note, Orders shipped via UPS delivery cannot be sent to PO box, APO or BFPO addresses. Please select standard delivery if this applies to you.
Free Delivery to Events
When Forge World is attending or organising an event, free delivery to the event will be offered on orders of any size. To use this, simply place your order for delivery to the country where the event is held then select the event from the available delivery options. You can change your delivery country by clicking on the flag at the top right of this page and selecting the country of the event. Final order dates for each event will be displayed on the delivery options page. Many events will require a ticket for entry to collect your order. If you are ordering to a ticketed event, please only choose delivery to the event if you already have a ticket.
How do you handle import duty?
Forge World is not responsible for any charges you may have to pay in taxes or customs duty. Please contact your local customs office to establish what charges you may incur if you order from outside the United Kingdom or the EU.
We maintain good stock levels of the majority of items within our range, but due to the small production runs of some of these specialist resin models, items can be out of stock from time to time. Items out of stock may result in a delay to your delivery. We always endeavour to despatch orders as quickly as possible so if you have any queries or concerns, please don't hesitate to contact us.