Problems With Your Order

If you are unhappy with the condition of your products, please don't hesitate to contact us. Click here for contact information. One of our team will be happy to take the details of your issue and help solve your problem.

To allow us to help you quicker, please read the information below:

For miscasts, damaged parts, missing parts.

For issues regarding the quality of your products, please provide us with the following information:

  • The order number for your purchase.
  • Some photographs and a description to explain the issues with your product(s).
  • The product batch code. The batch code is a 6 digit number, printed either on the bar code label attached to the bag or box, or on the rear of the label inside the clam pack, horizontally on the right-hand side.
  • Confirmation of your shipping address, email address and contact telephone number.

For incorrect or missing items in your order

For issues regarding wrong items in your order, please provide us with the following information:

  • The order number for your purchase.
  • A description of the problem.
  • Confirmation of your shipping address, email address and contact telephone number.

If your order has not arrived

For standard delivery orders, please allow 28 days for delivery from the date of dispatch before contacting us.

For issues regarding delivery, please provide us with the following information:

  • The order number for your purchase.
  • A description of the problem.
  • Confirmation of your shipping address, email address and contact telephone number.