Whatever the reason, you can cancel or return any order to us for a full refund or exchange it for something else. All we ask is the product still be in its original packaging and you have your proof of purchase and we'll be happy to help.
Just call our customer service team on 0115 900 4995 or email them at firstname.lastname@example.org and they will take care of this for you as quickly and simply as possible.
Cancelling an order
We hope that you will be happy with all of your purchases from Forge World. However, if you are not, please be aware that you have the right to cancel the contract between us.
You can find all of our contact details here.
If your order has already shipped, we will provide you with a returns address and a full refund will be processed within 10 working days of your order having been returned and received by us in a resalable condition.
If your order has not yet shipped, a full refund will be processed within 3 working days of your notice being received.
You may also choose to exchange the goods for Forge World Virtual Gift Vouchers of the same value.